All adult users are welcome on Spesati.
Hermaea LAB SRL and Terza SRL guarantee maximum confidentiality on the information released at the time of registration (see Privacy page). All information is transmitted in a secure connection, in order to prevent it from being intercepted. The non-mandatory information required during registration is used to improve the service. The information regarding the expenses carried out are archived at an aggregated level and allow us to understand the behavior of our customers.
To change your registration data, go to the My Account section and modify your profile information.
If you do not remember your password, you can click on the forgotten password in the Login section of the homepage. Within a few minutes you will receive an e-mail containing instructions to enter a new password for access to your account.
Of course, just email your request to [email protected]
Type the name or brand in the ‘Search’ box and if the product is in our warehouse you will see it immediately. If you cannot find it, please let us know and we will try to put it online as soon as we can.
Spesati.com has a wide range of vegetarian, vegan, organic, and gluten-free products. Discover them in the appropriate sections of the site, in addition to ‘zero kilometer’km products.
Of course, our products are available for everyone to see. Animal friends included
Yes, you can contact us via the chat or by mail. You can even request the cancellation of the order within at least 2 hours from the beginning of the time slot for the delivery of your purchases. Reimbursement takes place by crediting your credit card or by cash / bank transfer. You can also request an urgent order change by contacting us at our customer support phone number.
Yes, you will receive an invoice in PDF format.
The unavailable products will be eliminated from the total cost. If you have made the online payment, the amount will be credited back to your account.
To complete the delivery at the agreed time, your presence or a person able to collect the goods is essential. If no one is present, the order will be canceled. The cost of delivery and products may be charged, in the event of bad faith, at the discretion of Spesati.com.
It is possible to make payment both on delivery and online as follows:
The minimum spend amount must be equal to or higher than €19.00, net of taxes and delivery costs. Except for promotional periods promoted by Spesati.
Spesati.com will try its best to offer delivery within 2 hours from the order but it can happen that a high number of requests in certain time slots can limit the available times. The Spesati system will automatically inform of available time slots.