General shop condition

The website (hereinafter the "website") is managed by Spesati srl, with a registered office in Corso Vittorio Veneto 15/I, Olbia (Italy), cap 07026, share capital euro 10,000.00, cf / p.iva / register companies of stone n ° 02772380909, society dedicated to publishing and developing web projects that serves from a commercial and / or technological partner of third srl based in Olbia, responsible for the product and logistics, in turn dedicated to the retail sale of food and non-food products (subsequently spesati). Spesati observes the legislation on electronic commerce referred to in Legislative Decree 70/2003 and the protection of consumers and in particular of contracts concluded at a distance governed by Legislative Decree 206/2005.

The Customer is invited to carefully read the following general conditions of sale (hereinafter the "Conditions of Sale") which constitute the binding terms for the use of the Site and for the acquired acquisitions, and to print them or save them on another permanent support.

1 - Conditions of sale

The present conditions of sale, together with what is indicated from time to time on the site with regard to the individual products offered for sale (hereinafter "products") will govern all purchase and sale contracts (hereinafter "purchases") between the buyer (hereafter "customer") and the seller spesati.

The terms of sale are applicable to each individual order placed by the customer and will be those present on the site at the time of the order. Any new conditions of sale will be effective only from the time of publication on the site and will only apply to purchases made subsequently.

You can cancel your order up to 48 hours in advance.

2 - Public offer and scope of application

The proposal to sell products on the site constitutes an offer to the public pursuant to art. 1336 of the Civil Code for natural persons acting for purposes unrelated to business or professional activity ("consumer customer") and for natural or legal persons acting in the exercise of their business or professional activity ("professional client" ") that have an address of residence or domicile in the Italian territory.

Registration on is allowed only to customers who are older than eighteen years of age.

Within the site, the registered customer can autonomously manage his / her own use in the profile section. In this context you can change your data, check your orders, manage your shopping lists. For the purpose of cancelling their users from the site, the customer must make a specific request by sending an e-mail to [email protected]. As soon as the request has been received, the user will be cancelled.

3 - Acceptance of sales conditions

The order placed by the customer on the site and through the same sent to spesati constitutes complete acceptance of the conditions of sale.

In any circumstance, no order can be sent without the customer having previously and expressly indicated in the appropriate box, to have read and to have accepted the conditions of sale.

4 - Products

The photographs or the layout of the products on the site must be considered as indicative only of the presentation of the product and may not coincide with those of the products delivered in case the manufacturer has modified the packaging and, therefore, for reasons beyond the control of spesati.

5 - Prices and promotions

At the customer's expense only the price calculated at the time of ordering will be applied, without taking into consideration increases or decreases in price, also for promotions, which may have occurred later or concluded previously. All prices are inclusive of VAT.

The products with variable weight (e.g. vegetables, fruit, meat, fish and cheese) are proposed on the site in indicative measurements and weights. The actual weight will be determined only at the time of preparation of the product, and may vary up to 20% more or less than what is proposed by the site. For this reason, if the expenditure includes one or more of these products, the weight and the amount determined at the time of the order may differ from the actual weight and amount calculated at the time the receipt was issued. In case of purchase of variable weight products with online payment, the amount calculated at the time of order will be determined by adding to the total expenditure 20% of the total amount of products with variable weight.

The exact amount of the shop will be communicated with the delivery document and then debited to the credit card or the account used for online payment only and exclusively at the time of delivery of the shop., during promotional periods or for specific activities, can offer its customers discount coupons. Each single discount coupon can be used for a shop of a minimum amount equal to the value of the coupon itself. Therefore, if the coupon is used for a cost of less than the coupon, the remaining value of the coupon will be lost and can not be reused at a subsequent expense. The customer who wishes to use the discount coupon must indicate this at the time of payment.

It is necessary to remember that, once the shopping points have been deducted (see Article 16) and once the discount coupon has been deducted, the total amount of the expenditure must be equal to or higher than the total minimum amount. As foreseen in the following art. 6 and without prejudice to what has been said below.

During the course of the year spesati, as will be announced from time to time on the website, will conditionally accept orders for shop amounts lower than the minimum amount net of delivery costs.

6 - Order confirmation

The order sent by the customer will be binding for spesati only if the entire order process has been completed correctly, without any detection of errors by the site and only after spesati will have accepted the order confirming, in turn, the customer receives the same. Spesati will not include products not expressly ordered by the customer.

Orders can only be accepted for a net amount of €29.00 (euro nineteen / 00), net of delivery costs. During the course of the year, however, spesati, as will be announced from time to time on the website, will accept orders for lower amounts of shopping.

Customers will receive an email confirmation of the order made with the summary of the products, the related prices, the date and time of delivery and the general and / or particular conditions applicable to the order itself.

7 - Cancellation and modification of an order

The customer, by using the website’s email address, can request the modification or cancellation of an order as long as the request is made at least 2 hours before the start of the requested delivery time frame. In the case of an order made with online payment, the refund for cancellation of the order is made electronically, with direct credit card or account used by the customer.

8 - Delivery

Spesati delivers the shopping only to the areas indicated on the site. The shopping will be delivered in the time slot of the chosen day. The delivery can be made starting two hours after the closing of the order, or in a time slot that the customer can choose at the time of formalisation of the purchase order.

The availability of time slots is subject to the level of requests from customers. If the requested timeband is no longer available, the customer can choose to receive delivery at a later time slot. The delivery service is guaranteed only for homes that can be reached by means of paid means (for example, homes that can only be reached via dirt or exclusively pedestrian streets are excluded).

The delivery personnel will deliver the products on the ground floor, and in front of the entrance door of the housing / work complex for organisational and service efficiency reasons. The delivery to the floor with a lift is a kind concession, except for objective impossibility, of Spesati employees. The fee paid by the customer for each delivery, varies according to destination and / or weight, starts at € 3.50 and includes the preparation of the shopping, transport and delivery in the requested time slot.

For any discrepancies found on the products or their delivery, the customer can contact the customer service available on the site at the time of delivery, or via email at the following address [email protected].

For some types of very fresh products (for example: meat, fish, fruit and vegetables) on the site, a maximum delivery time of these products to the customer may be indicated from the time the order is placed (for example: 24 hours).

9 - Unavailable products and limitations on purchase

The product offer is valid only within the limits of available stock; spesati will do its best to ensure that products are always available; spesati will not be in any way responsible for the temporary or definitive unavailability of one or more products. In the case of unavailability of products at the time of delivery, spesati undertakes not to charge the customer the corresponding price or to re-credit, in the shortest possible time, the amount corresponding to the unavailable products.

In order to offer a better service to all customers, spesati could apply a product maximum that can be purchased for each item. The limits are reported directly by the system at the time of purchase. In the course of the year spesati, as will be announced from time to time on the website, may make exceptions and accept orders with quantities different from those indicated.

10 - Failed delivery

For the delivery it is necessary for someone to be available at the address and time indicated in the order. If the customer or the person in charge is not present, or if they do not have a valid cash / credit / debit card or if they can not pay by credit / debit card (for example, for exceeding the spending limits), the order will be canceled and the customer will be charged a penalty, even on subsequent shopping, the cost of delivery and that of products no longer transferable to other parties (for example fresh and perishable food such as meat, fish, frozen food, fruit , vegetables, dairy products, deli meats, gastronomy); spesati reserves the right to exclude customers from the service or to have customers make payment online.

11 - Payment

Customers can pay for purchases made online at in the following ways:

- Online with credit cards and prepaid cards indicated on the site;

- On delivery with cash or by credit card, debit card, prepaid card, through the use of a POS terminal supplied to the agents;

Regardless of the method chosen, payment can be made using only one type of card that will cover the entire amount of the shopping.

The shipping cost is always indicated below the list of products purchased and counted in the total amount of the expense.

The security of the transaction is guaranteed by the management of the bank that provides us with the service: card data are transmitted encrypted directly to the bank that authorises payment in real time.

In case of payment on delivery, the staff is authorised to manage the payment transaction with cash, debit or credit cards, but is not authorised to collect cash in any form (gratuities, etc.).

If a customer who requested cash on delivery payment was not available at the time of delivery or did not have the possibility to make the payment, the order will be considered canceled. The cost of delivery and products no longer transferable to third parties will be charged on the next shop and the customer will no longer be able to pay cash on delivery, but only online.

The shipping cost is always indicated below the list of products purchased and counted in the total amount of the expense.

12 - Invoice

The issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of order execution as indicated in the d.p.r. of 10/26/1972 n. 633 - art.22.

For the order and payment, the customer will be asked if he wants to receive the invoice. If the client confirms this need, he will find a form with some fields to fill out (name or company name, name and surname, tax code / VAT number and billing address).

The invoice will be delivered to the customer at the same time as the shopping by mail or by hand.

13 - Right of withdrawal

The rights of the customer consumer are protected by d. Decree 206/2005 as amended, the customer consumer has the right to withdraw from the contract, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by registered mail to / r Spesati srl, Corso Vittorio Veneto 15/I - 07026 olbia, within 14 days from the day the goods were delivered. Alternatively, at the customer's choice, the communication can be sent within the same terms also by e-mail (to [email protected]). In the latter case, spesati will send the consumer an email confirming the receipt of the notice of withdrawal.

This notice of withdrawal must specify the intention to withdraw from the purchase and the product or products for which it intends to exercise the right of withdrawal, attaching a copy of the delivery document (invoice, receipt or receipt of delivery).

Spesati will be responsible for the collection at the customer's home of the product or products to be returned within 14 days from the date on which spesati is known to exercise the right of withdrawal by the customer. If the withdrawal has been exercised in accordance with the methods described above, spesati will refund the amount paid for the purchase of the product within 14 days from the date on which spesati is known to exercise the right of withdrawal by the customer. The customer will be responsible for the decrease in value of the products, the subject of the subsequent withdrawal, resulting from a different manipulation than necessary to establish the nature, characteristics and functioning of the products themselves. without prejudice to all the above, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among others, in the following cases:

-Purchase of sealed products, opened by the customer

-Purchase of goods subject to their nature at risk of deterioration or expiring rapidly (eg fresh and perishable food products)

-Purchase of tailor-made or customised goods (eg gastronomy products); purchase of products that are not suitable to be returned for reasons of hygiene or health protection and which have been opened after delivery;”

14 - Suspension of the service

In case of serious breaches by the client or fraudulent use of the site (by way of example but not exhaustive: non-payment of the expenditure made, repeated absence of the customer at the time of delivery of the expense, incorrect use of methods of carrying out the expense) , spesati reserves the right to suspend the service).

15 - Responsibility

With regard to food products, spesati guarantees compliance with applicable regulations regarding their conservation and processing up to the time of delivery at the place indicated by the customer; any liability is excluded.

Spesati will not be liable for any delays occurred during transport and can not be held responsible for any loss, damage, incorrect or non-delivery caused by events and / or force majeure or unforeseeable circumstances, such as indicative but not exhaustive: disasters natural, adverse weather conditions (such as heavy snowfall), possible strikes (of own or other employees), accidents to means of transport, explosions, or any other cause, similar or different.

Spesati disclaims any liability for direct or indirect damages of any kind, whether they are or in any form, resulting from the use of the site and / or news, photos and information contained therein and if the delivery takes place, at the request of the customer, inside the house. Spesati assumes no responsibility for the information provided / acquired by individual producers or distributors.

16 - Customer code and shopping points

During registration each new customer is assigned an id code, unique to each user, used to obtain discounts, collect points and other initiatives possibly promoted by spesati that will be fully described in the appropriate sections of the site.

17 - Privacy

Spesati will proceed to the processing of personal data of the customer in compliance with the legislation on privacy as specified in detail in the information in the privacy section of the site.

18 - Jurisdiction and applicable law

Any dispute concerning the application, execution, interpretation and violation of these terms of sale is subject to Italian jurisdiction. For such disputes, if the customer is a consumer resident or domiciled in Italy, the court of the place of residence or domicile of the latter is competent.

In all other cases and if it is a professional client, the competent forum is that of Tempio Pausania. Purchases by the customer are governed by Italian law. Although not expressly provided for here, in relation to purchases concluded by consumers with spesati customers, the rules in force applicable to relations between professional parties and consumers apply; for acquisitions concluded by professional clients with expensed the applicable legal provisions are valid, including those contained in the civil code.

For communications foreseen in the conditions of sale, or for any problem or difficulty, the customer can contact spesati customer service in the following ways:

Address: Corso Vittorio Veneto 15/I, olbia

E-mail: [email protected]

Customer service will take care of any problems and will promptly provide an answer.

In accordance with the regulation eu n. 524/2013 on the alternative resolution of online disputes with consumers, we inform you that there is an alternative online dispute resolution platform that can be reached at the following address: Online dispute resolution.

19 - Intellectual property

The integrity of the site is protected by current Italian and international laws relating to intellectual property.

All reproduction rights are reserved. The set of texts that make up the site can not, in accordance with the provisions of current regulations, be subject to any representation or reproduction, complete or partial, on any type of support, without express and preliminary authorization of charges. Failure to comply with this prohibition constitutes an act of infringement and involves the civil and / or criminal liability of its author, against whom he expensed reserves the right to take any action in the appropriate offices.

20 - Legal guarantee of compliance

Spesati recognizes the legal guarantee of compliance on all the products purchased.

For further information consult the legal guarantee of compliance of the site.